Make a claim

Have you ever had a loan (secured or unsecured) of £3,000.00 or higher?
 Yes No Unsure

What was the amount of the loan?

What was the APR of the loan?

When did you take out the loan?

How many years did it/does it last for?

Have you paid the loan off in full?

Who did you borrow the money from?

Who arranged the loan for you? (in other words did you go directly to the Lender or was your loan arranged through a Broker)

Did you pay a fee to whoever arranged the loan for you?
 Yes No Unsure

Were you told that any commission was paid to anyone for arranging your loan?
 Yes No Unsure

When you took out the loan did you also take out insurance to pay your loan if you could not pay it yourself due to having an accident, being too sick to work or losing your job?
 Yes No Unsure

If yes, were you told any commission was paid to anyone for arranging this insurance?
 Yes No Unsure

If yes, how much commission was paid?

Did you try to make a claim under this policy?
 Yes No Unsure

If yes, did the insurance pay out for you?
 Yes No Unsure

When you received your loan payment had the lender deducted any money from the total loan amount and paid that money to anyone else?
 Yes No Unsure

Do you have more than three outstanding unsecured debts?
 Yes No Unsure

Are you behind with any payments, or have a CCJ, or need to reorganise your finances?
 Yes No Unsure