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  FAQ

Q. If I am retired, a contractor, unemployed or self-employed should I still have PPI?

A.- In the case of being retired or unemployed or only work 16 hours per week the answer is NO. PPI is designed to replace income in the event you cannot earn it. If you do not have income any claim on the policy would be rejected.

If you are self employed or contracted it becomes more complex. Some policies provide some element of cover but with restrictions. Often it will only cover not being able to work due to illness, injury or critical illness as opposed to lack of work opportunity. This information should be acquired by the sales person before suggesting a policy.

Q. When I took out my loan I was told I had to take out PPI, is this true?

A.- Payment Protection Insurance is in most instances optional, even though it is generally sold as part of a loan or finance agreement. PPI is extremely profitable to companies and large incentives are offered to staff to 'sell' these policies. If you have any doubts as to whether your PPI is optional we are happy to take a look for you.

Although companies that do make it compulsory to take out their PPI are not technically breaching any particular rules, they may be contravening of the Financial Service Authority (FSA) in 'treating customers fairly' or the 'acting in a fair and reasonable manner'. The UK banking code states that banks should not make customers take out their policies.

Q. I don't want my PPI anymore but my lender says I have already paid for it PPI as part of the loan and won't give me a refund?

A.- Single premium PPI or front loaded PPI (where you pay the whole amount of the PPI at the beginning of the agreement), is a possible issue for mis-selling in itself if the seller did not advised you that cheaper 'monthly paid' are available.

Q. Do I have to use Finance Reclaim to make my claim or can I do it myself?

A.- If you do not wish to appoint an agency, such as Finance Reclaim, to process your claim it is possible to initiate a claim yourself.

If you decide to undertake the work on yourself without the help of Finance Reclaim make sure you keep the insurer under pressure. If your claim is rejected you will need to take your claim to the FOS or FSCS.
 
 
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  Finance Reclaim Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. authorisation number CRM5218.
Registered office: 67, Europa Business Park, Bird Hall Lane, Stockport, SK3 0XA
Company registered in England No.05999785
 
 
 
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